Custom AI chatbot Geneva & French-speaking Switzerland

A chatbot answers questions within a conversation, usually on your website or WhatsApp. An AI agent goes further: it makes autonomous decisions, executes actions in your tools (CRM, ERP, calendar) and can chain several tasks together. A chatbot that triggers a Zapier workflow effectively becomes an agent. DKDP deploys both depending on your need, on a continuum: we often start with an Essential chatbot and evolve toward an agent as the use cases expand.

Claude Opus 5.5 (Anthropic) for chatbots that reason over long documents: contracts, technical FAQs, legal databases, anonymised medical records. The best choice if your clients ask complex questions. GPT-6 Astra (OpenAI) for chatbots that need to act: book an appointment, fill in a form, drive a web tool, with photos and PDFs handled natively. Ideal for technical or medical support with attachments. Gemini 3.8 (Google) if you are already in Google Workspace or if your clients send audio and video. All our chatbots are connected to your private knowledge base (RAG) to answer with your own content, never by hallucinating.

Yes. For regulated sectors (fiduciary, medical, legal, private banking, HR) we offer Infomaniak Euria (Swiss AI hosted in Geneva and Winterthur) or Swisscom Swiss AI Assistant. We can also deploy Mistral Large 2 or Llama 4 self-hosted on a Swiss VPS. The data never leaves the territory. A DPA is systematically signed. Slightly higher cost (roughly +15 to 25%) but FADP 2023 compliance and professional secrecy guaranteed.

Via the WhatsApp Business API (Twilio or 360dialog). We request a business number in your name, link it to the chatbot, and obtain Meta validation in 2 to 5 days. The chatbot then responds automatically on WhatsApp with your brand identity, handles escalations to your advisors and syncs the conversations into your CRM. Particularly effective for real estate agencies, medical practices and e-commerce stores.

An Essential chatbot starts at CHF 2'900 (answers to frequent questions, website, 2-week deployment). Packages with connection to your business tools (CRM, calendar, ERP) range between CHF 5'500 and CHF 12'000. For multi-channel chatbots with RAG over a large knowledge base, pricing is on quote. Fixed price provided before kickoff, no surprises. Optional monthly maintenance from CHF 250/month.

Between 2 and 5 weeks depending on complexity. An Essential chatbot that answers frequent questions is operational in 2 weeks. An assistant connected to your CRM or booking system (Cal.com, Calendly) takes 4 to 5 weeks. A multi-channel chatbot (website + WhatsApp + Messenger) with RAG over private documentation deploys in 5 to 6 weeks.

Yes. DKDP hosts the chatbots on GDPR-compliant European infrastructure or on a Swiss server (Infomaniak) if your FADP constraints require it. Your data is never used to train third-party models (explicit contractual clause with Anthropic, OpenAI, Google). We explain exactly where your data transits before deployment. A DPA is systematically signed.

Every AI system has limits. That is why DKDP configures each chatbot with guardrails: it answers only from your validated content (RAG with a confidence threshold), and transfers to a human when the question exceeds its scope. We test rigorously before going live with a corpus of 50 to 100 business questions. These guardrails greatly reduce the risk of an invented answer, even if they cannot remove it entirely.

DKDP offers monthly follow-up included in the Pro and Custom packages (3 months included). We analyse the conversations, adjust the answers, add new content based on your feedback. You have nothing technical to manage. Beyond that, ongoing monthly maintenance from CHF 250/month (logs, monitoring, prompt adjustments, adding new FAQs).

Yes. Booking calendars (Cal.com, Calendly), CRM (HubSpot, Pipedrive, Salesforce, Zoho), ticketing systems (Zendesk, Intercom), ERP (Bexio, Abacus), internal databases, Google Workspace, Microsoft 365. We adapt to your existing stack without rebuilding everything, via API or n8n/Make webhooks.

Every DKDP chatbot ships with a private, token-protected dashboard: number of conversations, automatic resolution rate, average duration, peak hours and dominant topics, updated continuously. Each session is automatically summarised by Claude Haiku (intent, tone, urgency, next step). The contact details left by visitors (email, phone, request) are extracted automatically and sent to your CRM or by email. You can receive real-time alerts on hot leads or sensitive topics. No client-side installation, accessible from a simple secure link.

By default, conversations are retained for 90 days in a European or Swiss database, then purged automatically. This duration is configurable (30, 60, 90 days, or up to 1 year for regulated sectors). The AI summaries and captured leads can be retained longer in anonymised form to track performance over time. Everything is compliant with FADP 2023 and GDPR, and a DPA is signed before deployment.

The chatbot integrates via a simple script to paste into your site, without a rebuild. Compatible with Webflow, WordPress, Shopify, Wix, Squarespace, HubSpot CMS, Framer, as well as custom sites (Next.js, Astro, Laravel, PHP). Installation takes 15 minutes and DKDP handles the integration end to end.

No, and that is not the goal. The chatbot handles repetitive requests and the hours when no one is available. Your team focuses on the high-value exchanges. It is a tool, not a replacement.