Terms of service

Article 1 : Scope

These General Terms and Conditions of Sale (the "Terms") govern all services provided by DKDP (the "Provider"), with its registered office at 36 Rue du 31 Décembre, 1207 Geneva, Switzerland, to its corporate and individual clients (the "Client"). Any order implies full acceptance of the Terms. In case of conflict with any other document, these Terms prevail.

Article 2 : Quotes and orders

Every engagement is documented in a written quote remitted to the Client, valid for 30 days from its date of issuance. The quote is considered accepted upon receipt of a signed purchase order or any written confirmation by the Client (including email). Any change in scope after acceptance requires a written amendment signed by both parties.

Article 3 : Prices and payment terms

Article 4 : Delivery timelines

Timelines quoted are indicative and start from receipt of the deposit and of all materials necessary to begin work. Any delay caused by the Client (late delivery of content, approvals or feedback) automatically extends the timeline without penalty for the Provider.

Article 5 : Client obligations

The Client commits to providing, within the agreed timelines, all information, content, accesses and approvals required for the proper execution of the engagement. The Client warrants that they hold the intellectual property rights on all materials transmitted to the Provider (texts, images, logos, data). The Client is solely responsible for the compliance of their activities and content with applicable laws.

Article 6 : Intellectual property

Deliverables produced for the engagement (websites, visuals, content, source code) become the property of the Client upon full payment of all sums due. Until full payment, the Provider retains all intellectual property rights on the work performed. The tools, methods, frameworks and know-how owned by the Provider and used for the engagement remain its exclusive property in all cases. The Provider reserves the right to reference the engagement as a commercial reference unless explicitly forbidden in writing by the Client.

Article 7 : Confidentiality

The Provider commits to maintaining the strict confidentiality of any information of confidential nature shared by the Client in the context of the engagement. This confidentiality obligation remains in force for a period of 3 years after the end of the engagement. It does not apply to information publicly available or previously known to the Provider.

Article 8 : Limitation of liability

The Provider's liability is limited to direct and foreseeable damages caused by proven fault in the execution of the engagement, capped at the total amount of the engagement concerned. The Provider shall not be held liable for indirect damages, loss of business, loss of data, loss of revenue, or consequences of inadequate use of the deliverables by the Client. The Provider does not guarantee organic search (SEO) results, paid advertising (SEA) results, or marketing campaign outcomes, which depend on factors outside its control.

Article 9 : Termination

In case of termination by the Client after acceptance of the quote, the deposit paid is retained by the Provider as lump-sum compensation. Work performed up to the date of termination is invoiced pro-rata to the time spent, at the agreed day rate. The Provider may terminate the engagement in case of material breach by the Client of their obligations, after a formal notice (mise en demeure) remained without effect for 15 days.

Article 10 : Governing law and jurisdiction

These Terms are governed by Swiss law, to the exclusion of any conflict-of-laws rule. In case of dispute, the parties commit to seeking an amicable resolution before any judicial action. Failing an amicable agreement, the courts of the canton of Geneva have exclusive jurisdiction.